Automobiles : 

Digital Transformation in Automotive Industry

With accelerating automobile industry shift, more industries are becoming service oriented enabling them to have a better resource aggregation with better decision making techniques. Creating competitive differentiation in this industry is not measured on worker effectiveness but rather measured by its exceptional customer service.

Teramatrix assists to this digital transformation enabling mobility, location based services around it and manages the complete lifecycle of field operations. This strengthens the bond between Manufacturers, Dealers, Customers, Technicians and Third party service providers.

  • Connected fleet, connected supply chain
  • Enhanced customer experience with tabs on quality of service
  • Proactive monitoring and management of critical SLA
  • Business Intelligence with presence of KPIs and Field Data

  • Rollout of new Value added Services
  • Workflow standardization and automation
  • Field Force Automation, control over customer SLA
  • Integrated system for all stakeholders

Datasheet: xFusion GoData

GoData is at the core of workforce optimization and allows companies to optimize the full life cycle of field operations

Customer Story

A global manufacturer of commercial vehicles looking to enhance the productivity of their On-Road Assistance Team

On-Demand Roadside Assistance: Connected Service Fleet

Addressing the need to automate day-to-day vehicle breakdown operations is by introducing mobility in the process. Our On-Road assistance program involves dispatch of useful information to field-personnel, abiding to business workflows and ensuring task life cycle completeness

mobility

Auto Schedule and Dispatch
Schedule daily jobs and dispatch the field workers intelligently with their exact location. Obtain job status and visualize field data using a consolidated dashboard

Field Ready Mobile App
An On-demand service app to identify nearest technician whenever and wherever required

GIS View and Analytics
View real-time location of field assets w.r.t. vehicle breakdown location. Get tracking history of past location and route assists for service engineer

SLA Management
Real time SLA monitoring for both internal and external services and track key SLA metrics. Track SLA based workflow with configurable escalation matrix and rules

Our On-road assistance program focused on setting new paradigms in connected services and best in class customer experience. Teramatrix GoData helped us in this digital transformation with complete control and visibility into our field operations and customer SLAs. GoData has been a right choice for us!

 

– RAJESH MISHRA

Senior Vice President

Volvo Eicher Commercial Vehicles Limited

In-Transit Visibility: Connected Supply Chain

Process automation demands end- to-end visibility of vehicle during in-transit phase which bridges the gap between all stakeholders.

Real-time Updates
Real-time insights on vehicle delay, transit time, ETA etc. Vehicle arrival confirmation via smart geo-fencing and fast query resolution

Powerful Dashboards
Complete in-transit information, delivery reports with real-time location tracking of vehicles. Status check from all concerned departments and easy job scheduling

Interactive Mobile Apps
Reliable, “Field Ready” Lightweight IoS and Android App to assist real time monitoring. Auto synchronization with server and ability to work in offline mode

Advanced Analytics
Smart Analytics for informed business decisions and Advanced Rule Engine for formulating complex business logic,correlation and RCA

Nexus_Vota2

Telematics: Connected Vehicles

Monitor the entire life cycle of the vehicle starting from manufacturing plant, during transit, after sales and breakdown support in a unified platform. Supports predictive maintenance and real time alerts with customer centric mobile application to track and manage your fleet.

xFusion

GoData

Complete Visibility across Field Operations

Read More >

Interested in a live demo of our product?