Digital Transformation in Automotive Industry
With accelerating automobile industry shift, more industries are becoming service oriented enabling them to have a better resource aggregation with better decision making techniques. Creating competitive differentiation in this industry is not measured on worker effectiveness but rather measured by its exceptional customer service.
Teramatrix assists to this digital transformation enabling mobility, location based services around it and manages the complete lifecycle of field operations. This strengthens the bond between Manufacturers, Dealers, Customers, Technicians and Third party service providers.
- Connected fleet, connected supply chain
- Enhanced customer experience with tabs on quality of service
- Proactive monitoring and management of critical SLA
- Business Intelligence with presence of KPIs and Field Data
- Rollout of new Value added Services
- Workflow standardization and automation
- Field Force Automation, control over customer SLA
- Integrated system for all stakeholders
On-Demand Roadside Assistance: Connected Service Fleet
Addressing the need to automate day-to-day vehicle breakdown operations is by introducing mobility in the process. Our On-Road assistance program involves dispatch of useful information to field-personnel, abiding to business workflows and ensuring task life cycle completeness
Auto Schedule and Dispatch
Schedule daily jobs and dispatch the field workers intelligently with their exact location. Obtain job status and visualize field data using a consolidated dashboard
Field Ready Mobile App
An On-demand service app to identify nearest technician whenever and wherever required
GIS View and Analytics
View real-time location of field assets w.r.t. vehicle breakdown location. Get tracking history of past location and route assists for service engineer
Real time SLA monitoring for both internal and external services and track key SLA metrics. Track SLA based workflow with configurable escalation matrix and rules
“ Our On-road assistance program focused on setting new paradigms in connected services and best in class customer experience. Teramatrix GoData helped us in this digital transformation with complete control and visibility into our field operations and customer SLAs. GoData has been a right choice for us! “
– RAJESH MISHRA
Senior Vice President
Volvo Eicher Commercial Vehicles Limited
In-Transit Visibility: Connected Supply Chain
Process automation demands end- to-end visibility of vehicle during in-transit phase which bridges the gap between all stakeholders.
Real-time insights on vehicle delay, transit time, ETA etc. Vehicle arrival confirmation via smart geo-fencing and fast query resolution
Complete in-transit information, delivery reports with real-time location tracking of vehicles. Status check from all concerned departments and easy job scheduling
Interactive Mobile Apps
Reliable, “Field Ready” Lightweight IoS and Android App to assist real time monitoring. Auto synchronization with server and ability to work in offline mode
Smart Analytics for informed business decisions and Advanced Rule Engine for formulating complex business logic,correlation and RCA
Telematics: Connected Vehicles
Monitor the entire life cycle of the vehicle starting from manufacturing plant, during transit, after sales and breakdown support in a unified platform. Supports predictive maintenance and real time alerts with customer centric mobile application to track and manage your fleet.